We understand you depend on us to keep your home or office comfortable. With all the information in the news regarding the coronavirus I want to share our safety measures with you. Like many of you, we are figuring this out as we go. Please be patient with us as we try to keep you safe, while also keeping our employees out of harms way.
All of our employees have been instructed to stay at home and keep us informed if they exhibit any of the COVID-19 symptoms (fever over 100.4, cough, shortness of breath).
We ask that if you or someone in your home is experiencing any of the coronavirus symptoms, to please call us at 844-872-4331 or email us at firstname.lastname@example.org to reschedule your appointment. If the HVAC appointment is an emergency, and you are experiencing symptoms – we ask that you please call us and let us know. This will allow us to ask the right questions to determine if additional precautions need to be taken.
If you or other members of your household traveled outside the United States in the last 4 weeks, please notify our office. This will allow us to ask the right questions to determine the precautions that will be needed prior to arriving at your home.
While we are at your home
Our team is being asked to not shake hands at this time.
We are in the process of stocking our vehicles with disposable gloves and anti-bacterial wipes. All technicians will put on new gloves before entering your home and then dispose of them once they leave your home. The wipes will be used to clean their hands when soap and water are not available.
We use ipads and mobile phones extensively for our jobs. In some instances there are times we ask our customers to use the ipad to make selections, sign forms, etc. Prior to asking you to use one of our devices, we will spray the device with disinfectant.
While we normally spend time in the home going over paperwork and adjusting the thermostat, we are going to attempt to spend most of our time outside. We may ask you to adjust the thermostat for us.
If you have any questions or concerns please do not hesitate to let us know. We have set up a toll free number for coronavirus questions. That number is 844-872-4331.